Terms and Conditions – Spinbet

1. Introduction and License

Spinbet is an online casino and iGaming platform operated under a license issued by the Government of Curaçao, which grants Spinbet the authority to provide real-money gambling services, including casino games, live dealer tables, pokie machines, and other interactive wagering products, to eligible users accessing the platform through its official website and associated digital channels.

These Terms and Conditions constitute a legally binding agreement between Spinbet, referred to throughout this document as “the Company,” “the Platform,” or “we,” and any individual who registers an account, accesses the platform, or makes use of any service offered by Spinbet, referred to as “the User,” “the Player,” or “you.” By completing the registration process, making a deposit, or engaging with any game or promotional feature on the platform, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms and Conditions in their entirety.

Spinbet provides its services on a remote, internet-based basis and operates in accordance with its licensing obligations, applicable anti-money laundering legislation, consumer protection standards, and responsible gambling frameworks. The Company reserves the right to amend, update, or revise these Terms and Conditions at any time without prior notice. Continued use of the platform following the publication of any amendment constitutes your acceptance of the revised terms. It is your responsibility to review these Terms and Conditions periodically to remain informed of any changes.

2. Eligibility and Jurisdictional Restrictions

2.1 Minimum Age Requirement

Access to Spinbet and participation in any real-money gambling activity on the platform is strictly restricted to individuals who are at least 18 years of age. The Company enforces a zero-tolerance policy toward underage gambling and will take all necessary steps to verify the age of any user who registers an account. Any account found to have been registered by or on behalf of a person under the age of 18 will be immediately suspended, all funds held within the account will be forfeited, and the matter may be referred to the relevant regulatory or law enforcement authority.

2.2 Jurisdictional Restrictions

Spinbet is accessible to users located in Australia, subject to compliance with all applicable Australian federal and state legislation governing online gambling, including but not limited to the Interactive Gambling Act 2001 (Cth) as amended. Users are solely responsible for ensuring that their participation in online gambling is lawful in their jurisdiction of residence before registering or placing wagers on the platform.

The following categories of individuals are expressly prohibited from registering or maintaining an account with Spinbet:

• Individuals under the age of 18 years
• Residents of jurisdictions where online gambling is explicitly prohibited by law
• Individuals who have been self-excluded from gambling platforms or registered on any national or state-based self-exclusion register
• Employees, contractors, directors, or agents of Spinbet or any affiliated company, including their immediate family members
• Individuals acting as agents or nominees on behalf of restricted persons

The Company reserves the right to restrict or block access to the platform from any jurisdiction at its sole discretion, including in response to changes in applicable law or regulatory guidance.

3. Account Registration and Management

3.1 One Account Policy

Each individual user is permitted to hold only one registered account with Spinbet. The creation of multiple accounts by a single individual, whether using the same or different personal details, payment methods, or devices, is strictly prohibited and will result in the immediate closure of all associated accounts, the forfeiture of any balances held therein, and may result in further legal action where applicable.

3.2 Know Your Customer Obligations

Spinbet is required to comply with applicable Know Your Customer regulations and anti-money laundering obligations. As a condition of account registration and continued use of the platform, users must provide accurate, current, and complete personal information, including full legal name, date of birth, residential address, and valid contact details. The Company may request supporting documentation at any stage to verify the identity of a user, including but not limited to government-issued photographic identification, proof of residential address, and proof of payment method ownership.

Failure to provide requested documentation within a reasonable timeframe will result in the suspension or permanent closure of the account, and any pending withdrawal requests will be placed on hold until verification is completed to the Company’s satisfaction.

3.3 Account Security

Users are solely responsible for maintaining the confidentiality of their account credentials, including their username and password. Spinbet will not be held liable for any losses resulting from unauthorized access to an account caused by a user’s failure to protect their login information. Users must notify the Company immediately upon becoming aware of any unauthorized access to or use of their account. The Company recommends that users enable all available security features, including two-factor authentication where offered.

4. Deposits and Withdrawals

4.1 Deposits

Users may fund their Spinbet accounts using the payment methods listed on the platform’s cashier page. All deposits must be made from payment instruments that are legally owned and operated by the registered account holder. The Company does not accept deposits from third parties. Minimum and maximum deposit limits apply and are displayed within the cashier interface. Spinbet reserves the right to decline any deposit at its sole discretion.

4.2 Withdrawals

Withdrawal requests will be processed in accordance with the timelines published on the platform, which may vary depending on the selected payment method. The Company aims to process withdrawal requests within a reasonable timeframe, subject to the completion of any required identity verification or AML review. Spinbet reserves the right to request additional documentation before processing any withdrawal, particularly where the transaction amount exceeds applicable thresholds or where unusual account activity has been identified.

4.3 Anti-Money Laundering Compliance

Spinbet operates in full compliance with applicable anti-money laundering legislation. The Company monitors all financial transactions conducted on the platform for indicators of suspicious activity. Where the Company identifies or reasonably suspects that a transaction may be connected to money laundering, fraud, or any other criminal activity, it is legally obligated to file a report with the relevant financial intelligence authority and may be prohibited by law from disclosing the existence of such a report to the user. In such circumstances, the Company reserves the right to freeze, restrict, or permanently close the account without prior notice.

5. Bonuses and Promotional Offers

All bonuses, free spins, cashback offers, and other promotional incentives offered by Spinbet are subject to specific terms and conditions that are published alongside each individual promotion. General conditions applicable to all bonuses include the following:

• Bonuses are available to eligible registered users only and may be subject to geographic restrictions
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn
• Bonuses must be claimed within the specified validity period and will expire automatically upon the lapse of that period
• Spinbet reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice
• Bonus abuse, including but not limited to the creation of multiple accounts to claim bonuses repeatedly, systematic exploitation of promotional structures, or collusion between users to generate artificial bonus turnover, will result in the forfeiture of all bonus funds and associated winnings, and may result in permanent account closure

6. Prohibited Activities

The following activities are strictly prohibited on the Spinbet platform and will result in immediate account suspension, forfeiture of funds, and potential referral to law enforcement:

• Use of automated software, bots, scripts, or any artificial intelligence tools to interact with the platform or gain an unfair advantage in gameplay
• Exploitation of software errors, technical glitches, or game malfunctions to generate winnings or credits
• Collusion with other players or employees of the Company to influence game outcomes
• Any form of cheating, fraud, or misrepresentation in connection with account registration, identity verification, or payment processing
• Chargebacks or reversal of legitimate transactions without prior engagement with the Company’s dispute resolution process
• Money laundering or any attempt to use the platform for the purposes of concealing the origin of funds

7. Fair Play and Game Integrity

All games available on the Spinbet platform are provided by licensed third-party software developers and operate using certified random number generation technology to ensure fair and unpredictable outcomes. The Company does not alter or manipulate game outcomes and is committed to maintaining the highest standards of game integrity. Regular audits of the platform’s games may be conducted by independent testing agencies to verify compliance with fairness standards.

8. Fraud Prevention and Security Monitoring

Spinbet employs advanced security systems and fraud detection tools to monitor all activity on the platform. The Company reserves the right to conduct investigations into any account or transaction that exhibits indicators of fraudulent conduct. During the course of an investigation, the relevant account may be restricted from making deposits, withdrawals, or placing wagers. The Company will cooperate fully with law enforcement agencies and regulatory authorities in connection with any investigation into suspected criminal activity.

9. Limitation of Liability and Account Termination

The Company’s liability to users in connection with the use of the platform is limited to the amount of funds held in the user’s account at the time of any relevant incident. Spinbet shall not be liable for any indirect, consequential, or special damages arising from the use of or inability to access the platform.

Spinbet reserves the right to suspend, restrict, or permanently close any user account at any time and without prior notice in the following circumstances:

• Breach of these Terms and Conditions by the user
• Reasonable suspicion of fraudulent, criminal, or abusive conduct
• Regulatory instruction or legal obligation requiring account closure
• Failure to complete required identity verification procedures

Upon permanent account closure, any remaining balance will be returned to the user following the completion of all applicable verification and AML checks, provided no legitimate grounds exist to withhold such funds.

10. Responsible Gambling

Spinbet is committed to promoting responsible gambling and providing users with the tools necessary to manage their gambling activity. The following responsible gambling features are available to all registered users:

• Deposit limits, which can be set on a daily, weekly, or monthly basis
• Session time limits and reality check notifications
• Self-exclusion options, including temporary and permanent exclusion from the platform
• Access to links and resources for professional gambling support organizations

Users who believe they may be experiencing difficulties related to gambling are encouraged to make use of the available self-help tools and to seek assistance from qualified support services. Spinbet will process all self-exclusion requests promptly and will take reasonable steps to prevent excluded users from re-registering during the exclusion period.

11. Dispute Resolution and Complaint Handling

Users who wish to raise a complaint in connection with the services provided by Spinbet must first submit a formal complaint through the Company’s designated support channel. The Company will acknowledge receipt of the complaint and aim to provide a substantive response within a reasonable timeframe. If a user is not satisfied with the resolution offered by the Company, the matter may be escalated to the relevant licensing authority or an approved alternative dispute resolution body as designated under the Company’s licensing terms.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao, being the jurisdiction in which the Company holds its operating license. Notwithstanding the foregoing, users accessing the platform from Australia acknowledge that certain provisions of Australian consumer protection law, including the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), may apply to their use of the platform to the extent required by law. Any dispute that cannot be resolved through the Company’s internal complaint handling process shall be submitted to the exclusive jurisdiction of the courts of Curaçao, unless mandatory applicable law in the user’s jurisdiction of residence provides otherwise.

13. Miscellaneous

These Terms and Conditions, together with the Privacy Policy, Bonus Terms, and any other policies published on the Spinbet platform, constitute the entire agreement between the Company and the user with respect to the subject matter hereof. If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The failure of the Company to enforce any right or provision under these Terms and Conditions shall not constitute a waiver of that right or provision. These Terms and Conditions are effective as of the date of the user’s registration and shall remain in effect until the account is closed by either party in accordance with the provisions set out herein.