Privacy Policy

Spinbet Online Casino – Privacy Policy

Effective Date and Introduction

This Privacy Policy governs the collection, processing, storage, and disclosure of personal data by Spinbet, an online casino brand operated under a gaming licence issued by the Government of Curaçao. This document has been prepared in accordance with applicable data protection standards, anti-money laundering obligations, and responsible gambling requirements relevant to the Australian market and to users accessing Spinbet’s services from Australia or other permitted jurisdictions. By registering an account, accessing the Spinbet platform, or using any of our online casino services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree to the processing of your personal data as described herein, you must refrain from using our services. Spinbet is committed to protecting the privacy and personal data of all users in a manner that is transparent, lawful, and consistent with internationally recognised data protection principles.

1. About Spinbet and Our Regulatory Framework

Spinbet operates as a licensed online casino under a Curaçao gaming licence, which authorises the provision of online gambling services including casino games, live dealer games, pokies, table games, and related entertainment products. As a licensed operator, Spinbet is subject to ongoing regulatory obligations that include, but are not limited to, the prevention of money laundering and terrorist financing, the verification of player identity, the protection of vulnerable individuals, and the responsible handling of personal data. In Australia, Spinbet acknowledges the principles contained within the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) as a framework for responsible data governance. All data processing activities described in this policy are carried out in a manner consistent with applicable legal and regulatory requirements.

2. Information We Collect

Spinbet collects personal data from users at various stages of their interaction with the platform. The categories of data collected include the following:

• Registration data, including full legal name, date of birth, residential address, email address, phone number, and username chosen at the time of account creation.
• Identity verification documents, including copies of government-issued identification such as a passport or driver’s licence, proof of address documents, and source of funds documentation required for KYC and AML compliance purposes.
• Payment and financial information, including bank account details, credit and debit card information, e-wallet account identifiers, transaction history, deposit amounts, withdrawal requests, and details of any chargebacks or disputes.
• Technical and usage data, including IP addresses, device identifiers, browser type and version, operating system, session duration, pages visited, clickstream data, and geolocation data derived from your IP address or device settings.
• Cookies and tracking data collected through the use of essential and analytical cookies as described in the Cookie Policy section of this document.
• Communications data, including records of customer support interactions, emails, live chat transcripts, and any other correspondence between you and Spinbet.
• Responsible gambling data, including self-exclusion requests, deposit limits, session time limits, cooling-off periods, and any other account restrictions applied at the request of the user or by Spinbet’s responsible gambling team.

3. Purposes of Data Processing

Spinbet processes personal data for the following specific and lawful purposes:

• Account creation and management, including verifying your identity at registration, maintaining your account in good standing, processing your gaming activity, and managing your preferences and settings.
• KYC and identity verification procedures required under our Curaçao licence obligations and applicable anti-money laundering regulations, which may include the verification of age, identity, residency, and source of funds.
• AML and counter-terrorism financing compliance, including screening against sanctions lists, monitoring transaction patterns for suspicious activity, filing reports with relevant financial intelligence units where legally required, and maintaining records of all compliance-related activities.
• Payment processing, including facilitating deposits and withdrawals through authorised payment service providers, verifying the legitimacy of financial transactions, and preventing fraudulent payment activity.
• Anti-fraud detection and prevention, including the use of automated systems to identify unusual account behaviour, multiple account registrations, bonus abuse, identity fraud, and other forms of dishonest conduct that may harm the platform or other users.
• Marketing and promotional communications, including sending you information about bonuses, promotions, new games, and other offers where you have provided consent or where such communications are permitted under applicable law. You may withdraw your consent to marketing communications at any time by using the opt-out mechanism provided in each communication or by contacting our support team.
• Customer support and dispute resolution, including processing your requests, responding to complaints, investigating account issues, and maintaining records of communications for quality assurance and legal compliance.
• Responsible gambling obligations, including monitoring player behaviour for signs of problem gambling, enforcing self-exclusion requests, applying account restrictions, and complying with any obligations imposed by gambling regulatory authorities.
• Legal and regulatory compliance, including responding to lawful requests from regulatory authorities, law enforcement agencies, courts, and other competent bodies, and maintaining records as required by applicable laws.
• Platform improvement and analytics, including analysing aggregated usage data to improve the performance, security, and user experience of the Spinbet platform.

4. Legal Basis for Processing

Spinbet relies on the following legal bases for the processing of personal data:

• Performance of a contract, where processing is necessary to provide you with online casino services and manage your account.
• Legal obligation, where processing is required to comply with AML legislation, KYC requirements, gambling regulations, and other applicable legal duties.
• Legitimate interests, where processing is necessary for fraud prevention, platform security, and the improvement of our services, provided that such interests are not overridden by your rights and freedoms.
• Consent, where you have provided explicit consent for specific processing activities such as marketing communications or the use of non-essential cookies.

5. Data Sharing and Disclosure

Spinbet may share your personal data with third parties in the following circumstances:

• Payment service providers and financial institutions, including banks, card processors, e-wallet operators, and other payment intermediaries required to process your deposits and withdrawals.
• Identity verification and KYC partners, including third-party verification services that assist Spinbet in confirming the identity, age, and residency of users as required by our regulatory obligations.
• AML and fraud prevention service providers, including companies that provide sanctions screening, transaction monitoring, and fraud detection tools used to protect the integrity of the platform.
• Regulatory and licensing authorities, including the Curaçao gaming authority and any other competent regulatory body to which Spinbet is obligated to report under its licence conditions.
• Law enforcement and government agencies, where Spinbet is required by law, court order, or regulatory directive to disclose personal data.
• Technology and platform service providers, including cloud hosting providers, software developers, cybersecurity firms, and analytics providers who process data on behalf of Spinbet under strict data processing agreements.
• Affiliated companies within the Spinbet corporate group, where necessary for operational, compliance, or administrative purposes.

Spinbet does not sell personal data to third parties for commercial purposes. All third-party data processors are contractually required to handle personal data in a secure and lawful manner consistent with this Privacy Policy.

6. Data Retention

Spinbet retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, to comply with legal and regulatory obligations, and to resolve any disputes or enforce our terms and conditions. In accordance with AML and financial crime prevention regulations, transaction records and identity verification documents are typically retained for a minimum period of five years following the closure of an account or the completion of the relevant transaction. Data relating to responsible gambling interventions may be retained for longer periods where required to protect the welfare of the user. Where personal data is no longer required for any lawful purpose, Spinbet will securely delete or anonymise it in accordance with our internal data retention procedures.

7. Cookie Policy

Spinbet uses cookies and similar tracking technologies on its platform to ensure the proper functioning of the website and to improve user experience. The following categories of cookies are used:

• Essential cookies, which are strictly necessary for the operation of the Spinbet platform, including session management, security authentication, fraud prevention, and the delivery of core casino services. These cookies cannot be disabled without affecting the functionality of the platform.
• Analytical and performance cookies, which are used to collect aggregated and anonymised information about how users interact with the Spinbet website, including pages visited, time spent on the platform, and error messages encountered. This data is used solely to improve the performance and usability of the platform.
• Preference cookies, which allow the platform to remember your settings and preferences, such as language selection and display options, to provide a more personalised experience.
• Marketing cookies, which may be used where you have provided consent to track your browsing activity across the platform for the purpose of delivering relevant promotional content. You may withdraw your consent to marketing cookies at any time through the cookie management tool available on the platform.

You can manage your cookie preferences through your browser settings or through the cookie consent tool provided on the Spinbet website. Please note that disabling essential cookies may impair your ability to use certain features of the platform.

8. Data Security

Spinbet implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include the use of encryption technologies for the transmission of sensitive data, secure server infrastructure, access controls, regular security audits, and staff training on data protection obligations. While Spinbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely secure, and Spinbet cannot guarantee absolute security.

9. Your Rights as a Data Subject

Users of the Spinbet platform have the following rights in relation to their personal data:

• The right to access your personal data held by Spinbet, including the right to request a copy of the information we hold about you and to receive details of how it is being processed.
• The right to rectification, allowing you to request the correction of any inaccurate or incomplete personal data held by Spinbet.
• The right to erasure, also known as the right to be forgotten, allowing you to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory obligations that require Spinbet to retain the data.
• The right to restrict processing, allowing you to request that Spinbet limits the way in which your personal data is used in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• The right to data portability, allowing you to request that your personal data be provided to you in a structured, commonly used, and machine-readable format where technically feasible.
• The right to object to the processing of your personal data for direct marketing purposes at any time, without providing justification.
• The right to withdraw consent at any time where processing is based on your consent, without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact Spinbet’s data protection team using the contact information provided in your account portal or through our official customer support channels. Spinbet will respond to all valid requests within a reasonable timeframe and in accordance with applicable legal requirements.

10. Responsible Gambling and Data Protection

Spinbet recognises that responsible gambling obligations are closely connected to data protection practices. Data collected in relation to your gambling behaviour, including deposit patterns, session lengths, loss limits, and self-exclusion requests, is processed for the specific purpose of promoting safer gambling and protecting vulnerable users. This data is handled with the highest level of confidentiality and is not used for commercial profiling or marketing purposes. Spinbet cooperates with recognised responsible gambling organisations and may share relevant data with such organisations where required to support player protection initiatives or to comply with regulatory obligations.

11. International Data Transfers

As an online casino operating under a Curaçao licence and serving users in Australia and other jurisdictions, Spinbet may transfer personal data to countries outside of Australia. Where such transfers occur, Spinbet takes appropriate steps to ensure that your personal data receives an adequate level of protection, including through the use of contractual safeguards, data processing agreements, and compliance with applicable data transfer regulations. By using the Spinbet platform, you acknowledge and consent to the transfer of your personal data to countries that may have different data protection laws to those in Australia.

12. Changes to This Privacy Policy

Spinbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. Any material changes to this policy will be communicated to users through a notice on the Spinbet platform or by direct communication where required. The updated Privacy Policy will take effect from the date indicated at the top of the document. Your continued use of the Spinbet platform following any such changes constitutes your acceptance of the revised policy.

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Spinbet, you are encouraged to contact our data protection team through the official customer support channels available within your account portal. Spinbet is committed to addressing all data protection enquiries promptly and in accordance with applicable legal requirements.